FREQUENTLY ASKED QUESTIONS (FAQ)

🌱 ARE YOUR TEAS ORGANIC?

Yes! All of our teas and herbal blends are sourced from certified organic suppliers and carefully hand-blended to ensure the highest quality.

 

🌱 ARE YOUR TEAS SAFE FOR CHILDREN AND PREGNANT WOMEN?

We offer a range of herbal and caffeine-free teas. While most are safe, we recommend checking the ingredients and consulting a healthcare professional if you are pregnant, breastfeeding, or serving children.

 

🌱 HOW DO I BREW YOUR TEAS?

Each blend comes with brewing instructions on the packaging. As a general guide: use 1 teaspoon per cup, steep in hot water for 3–5 minutes, and enjoy!

 

🌱 DO YOU OFFER GIFT SETS OR TEAWARE?

Yes! We have beautiful teaware and curated gift sets designed to make each tea moment special. Perfect for gifts or personal self-care.

 

🌱 ARE YOUR INGREDIENTS ETHICALLY SOURCED?

Absolutely. We work with trusted suppliers to ensure all our ingredients are fair-trade, ethically sourced, and cruelty-free.

 

🌱 DO YOU SHIP INTERNATIONALLY?

Currently, we ship within Australia. For any special requests, please contact us directly, and we’ll do our best to assist.

 

🌱 WHAT PACKAGING DO YOU USE?

All our teas are packaged in biodegradable, eco-friendly materials, helping you enjoy your cup of tea while being gentle on the planet.

 

🌱 CAN I RETURN OR EXCHANGE MY ORDER?

Yes! If there’s an issue with your order, please get in touch with us within 7 days of receiving your products. We’ll work with you to resolve it quickly and fairly.

 

🌱 HOW LONG DO YOUR TEAS LAST?

For optimal flavour and freshness, we recommend enjoying your teas within 12 months of opening. Store in a cool, dry place away from direct sunlight to preserve their quality.

 

🌱 CAN I CUSTOMISE A TEA BLEND OR LABELS?

Absolutely! You can create custom tea blends directly through our online store. We also offer personalised labels for gifts or special occasions. If you’d like guidance or have a unique idea, please contact us; we’d love to help you bring it to life.

 

Have additional questions? Please let us know in the box below, and we will respond shortly.